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What are the recommended file formats?

PDF, JPG, JPEG, PSD, PNG, TIF, TIFF, EPS, Illustrator, Publisher, DOCX, DOC, XLS, XLSX. PPT, PPTX, TXT, CSV, BMP, GIF, SVG, ZIP

What is the maximum allowed file size to upload?

600 MB. If your file is larger than 600 MB, please contact Customer Service for assistance.

What are the artwork requirements?

We require artworks to be in CMYK color space and have a minimum resolution of 300dpi. A 0.125" bleed from each side of artwork is required for most products. We will convert files submitted in RGB color space to CMYK before printing and minor color shifts may occur.

What is bleed?

A bleed is when an image extends beyond the trim edge of the product. If your image is not white on all four sides, you will want to include bleeds in your files. Add 1/8" (.125") to each side of the file. For example, for a 2" x 3.5" business card with full bleed, the image size should be submitted at 2.25" x 3.75".

What is safe zone?

Safe area is the 1/8" margin that we require between the trim line and the text closest to the trim line.

What is CMYK?

CMYK stands for Cyan, Magenta, Yellow, and Key (Black). This is the industry standard process colors used in full-color offset printing. The combination of these four colors can produce a wide spectrum of colors. Cyan, Magenta, and Yellow combine to create the color, while Black is used to change the shade of the color.

What is a PDF proof?

A PDF proof is a document we prepare upon your request, so you can check details like trim lines, folding lines and colors before we begin printing your order.

How long does it take for PDF proofs to get ready?

If you request for a PDF proof, it will be ready within 24 hours after you place your order. You will receive an email notification once your proof is ready.

Note: On rare occasions, we find issues in your files that require further input from you. In such cases, our experts will contact you within 24 business hours to work with you on a resolution.

What if I find a problem in my PDF proof?

If you notice any issues in your PDF proof, you can reject it and request a new one with additional comments or instructions, or you can submit a new file. You can always contact Customer Service if you need further assistance with your files.

Do you correct possible spelling errors in my artwork?

We only fix print-related technical issues found in your file. You can request the help of our in-house designers at an additional cost.